Frequently Asked Questions
WHAT CAN I ASK?
You can ask almost anything, from very specific chemistry-related questions, to getting help with your academic or professional development. There are many members in the ACS community that can help you with project ideas, collaborations, growing a startup, figuring out career options, and more. Share information about who you are and what you need help with.
CAN I REQUEST SOMEONE SPECIFIC?
You cannot request someone specific to answer your question. ACS Link uses artificial intelligence to match your request to members of the ACS community based on number of factors, including keywords in your questions, along with your availability, education, experience, and proximity. Visit the ACS Privacy Policy page for more details on ACS member data information sharing.
WHO WILL SEE MY QUESTION?
ACS Link sends your request to members in the ACS community who are best able to answer your specific question. Your question will be visible to this person and ACS administrators.
HOW LONG WILL IT TAKE TO GET AN ANSWER?
It can be as quickly as an hour or may take up to ten days to receive an answer to your question. The amount of time is determined by whether members have the right experience and expertise to answer your question. ACS thanks you for your patience if you do not immediately receive an answer to your question.
CAN I ASK A FOLLOW-UP QUESTION?
Yes. Once your question has been matched with an expert, you will have direct communication and can ask additional questions.
IS THERE A LIMIT TO HOW many questions I CAN ASK?
There is no limit to how many questions you can ask. You are welcome to ask a variety of different questions. In fact, we encourage it!
WILL MY QUESTIONS AND ANSWERS BE CONFIDENTIAL?
Your question will not be made public. It will be seen only by matched experts and a handful of administrators.
If you have questions about your ACS Membership, please visit our website at www.acs.org/membership or contact Member Services at service@acs.org, 1-800-333-9511 (United States) or 1-614-447-3776 (outside of the United States).