We are Protopia!

ACS Link

The American Chemical Society makes it simple to give and get help. Using artificial intelligence, we connect ACS members who are looking for answers with those willing to share their insights and expertise.

You ask.

ACS Members answer.

What is our formula? Easy = Ask + Answer. The ACS Community loves to help and learn from each other!

How does it work?

You ask for advice.

Need help with an idea or challenge? Wondering about career options?

We recruit.

Our technology (powered by Protopia) uses AI to find the best, available experts to answer you.

Get answers.

We “hunt” until you have one or more responses. Delivered right to your email inbox.

Say ‘Thank you.’

And build your network by continuing to stay in touch (such as via LinkedIn).

Not sure how to ask? We’ve got a short video that will turn you into a networking rock star.

Need inspiration?

Here’s what others like you have asked

  • What can I ask?
  • What’s a good question?
  • Who will see my question?
  • Can I request someone specific?
  • Can I ask follow-up questions?
  • How long will it take to get an answer?
  • How many answers will I get?
  • Will my questions and answers be confidential?                        
  • Is there a limit to how often I can ask?                            
What can I ask?

Good questions are ones to help with your academic, professional or career development interests and challenges. And once you ask your questions, there are thousands of members waiting to help.

Please see the Terms of Use for further information about ACS Link’s use.

Have questions about your ACS membership? Visit acs.org or contact Member Services at service@acs.org.

What’s a good question?

Think of your question as an advertisement. Share who you are, what you are doing, and what you need help with.

Keep it short and sweet. Here’s a short video on how to craft a great question that will get you results and help build your network.

Who will see my question?

We send your request to the members best able to answer your specific question.

Can I request someone specific?

No. We use artificial intelligence to match your request to fellow members based on a number of factors, including education, experience, proximity, skills, and availability.

Can I ask follow-up questions?

Yes, of course! Once we make a match you’ll have direct, one-to-one communication and can ask additional questions.

How long will it take to get an answer?

Our goal is to get you answers within several business days. But it depends on what you’re asking and how many fellow members have the right experience and expertise. It can go as quickly as an hour or take 10 days or longer.

How many answers will I get?

The number of answers depends on the nature of your question and how many ACS members have the relevant experience and expertise. The goal is to generate at least two responses when possible.

Will my questions and answers be confidential?                        

Your question will not be made public. It will be seen only by matched experts and a handful of administrators.

Is there a limit to how often I can ask?                            

No. You are welcome to ask a variety of different questions. In fact, we encourage it as this is the simplest way for you to build your professional network.

Go ahead and ask

It has never been simpler to get help from others who have done what’s ahead of you.


Terms & conditions. Questions on Ask A Member? Email us at ACSLink@acs.org.